I'm setting up the OTRS Ticket system at my office at my office as an HELP Desk system, still trying to figure it out... I have a couple of issues: 1. when i am composing an email to send it keeps giving me the email address as otrs@localhost. can you please let me know were i go to change this email address, i thought it was in ADMIN::System Address; i put in the email address i want to use there and made the localhost one invalid but every time i test the compose or fwd it keeps giving me the otrs@localhost. 2. In the Package Manager, i have installed (i think) the survey package, my question is how do deploy the survey questionair i setup so others can see/use it????? 3. I am running otrs ticket system on a windows xp machine, is there any drawbacks to this i should be aware of, such as apache server/mysql hangup on me, have not encountered any such issues yet but they i a have not setup the entire thing as yet. Angella _________________________________________________________________ Express yourself instantly with MSN Messenger! Download today it's FREE! http://messenger.msn.click-url.com/go/onm00200471ave/direct/01/