Martin wrote:
HOW can I configure the screen for the "new messsages" view so that I see them full, like the Standard view, which I can change in the preferences settings?
You need to modify the the Kernel/Output/HTML/Standard/AgentMailboxTicket.dtl template. <<<< Dear martin, thanks for your answer. I had a look at this file and I found this: ------------ <!-- start ticket --> <table border="0" width="100%" cellspacing="0" cellpadding="3" cols="2"> <tr> <td align="left" width="65%" class="table0"> <b>$Env{"Box0"}$Config{"TicketHook"}: $Data{"TicketNumber"}$Env{"Box1"}</b> <font color="red">$Text{"$$ </td> <td align="right" valign="top" width="34%" class="table0"> <b>$Env{"Box0"}$Text{"Age"}: $Data{"Age"}$Env{"Box1"}</b> </td> </tr> </table> ---------------- However, I don´t know WHERE and WHAT I have to add in order to see the body of the new messages. I could think of adding the "body" after the last "$Env" line, but don´t know how to. Could somebody help me? Would be great! Thanks, Marc