The "normal" OTRS address book is the customer user database. So you could add those external contacts as customer users.



<ad>
    I have a commercial addon for that. That also extracts the addresses from incoming mails and .vcf attachments...
</a>



Am 28.05.2018 um 11:11 schrieb Ralf Hildebrandt:
Using OTRS 6 here.
How can I add an "addressbook" (my users need it for commonly used
addresses when forwarding requests to external publishers) and how do I
add entries?




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