OK, now I got the idea... Thank you, it's working now! 2011. 03. 11, péntek keltezéssel 17.45-kor IT easyap ezt írta:
You have to add responses to the queue, add the default one called Empty response and you will be able to reply.
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Polonkai Gergely Sent: viernes, 11 de marzo de 2011 17:37 To: otrs@otrs.org Subject: [otrs] Reply to a customer ticket
Hello!
I have upgraded from OTRS 2.4.x to 3.0.6. Until today we were testing the ITSM features of OTRS::ITSM, which works great.
Today, we began to test the ticketing features, so we could fully migrate from our old ReadyDesk system to OTRS. However, we cannot find a reply feature in the ticket display. When I zoom to a ticket, there is a <select> box with -Reply- in it, but nothing happens whatever I do with it. Am I missing, or forgot to turn on something?
Thanks in advance!
Gergely Polonkai
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