I would like to require my customers when submitting a ticket to choose a Service and SLA

Queue/Subject/Text and my custom fields are required however Service and SLA are not and I cannot seem to locate anywhere how to do this. I attempted to add

Class        => "Validate_Required ",

To the CustomerTicketMessage.pm locations for the Service and SLA and flushed the cache but it isn’t working

Also one more question is it possible to default the text box to its minimum scalable size on the customer ticket submit page?

Thank you,

Shawn Gadow

Network Administrator

Oregon CUSD 220

“Security is when everything is settled. When nothing can happen to you. Security is the denial of life.” – Germaine Greer