
Hello Rudolf,
Your method works like a charm, thanks a lot!
I understand your point, and of course, it's 100% correct. Just trying to
provide the easiest and smoothest environment :)
To Chris, I still would very much appreciate if you could provide your
method as well.
Thanks
//M
On Mon, Apr 30, 2012 at 2:43 PM, Rudolf Bargholz
Hi Muhammad,****
** **
http://www.pa.msu.edu/services/computing/faq/auto-redirect.html****
** **
I used the javascript alternative in the index.html:****
** **
<script language="javascript" type="text/javascript">****
****
</script>****
** **
Note: we use the customer.pl so that our customers do not need to enter the full URL. For a tech support user it ought not be a problem for them to use the complete URL:****
** **
http//support.company.com/otrs/index.pl****
** **
Regards****
** **
Rudolf****
** **
*Von:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Im Auftrag von *Muhammad El-Sergani *Gesendet:* Montag, 30. April 2012 14:17 *An:* OTRS *Betreff:* [otrs] Set DNS to OTRS directory****
** **
Hi all,****
** **
I know this is more of an HTTPD question, rather than OTRS - or so I believe. But I think you are more than capable of replying back with the answer in no time.****
** **
We used to call our OTRS server using the server IP, and not that currently the server holds nothing but OTRS in the default RPM installation directory; */opt/otrs*. We recently acquired added a DNS record support.company.com and pointed that to the OTRS server.****
** **
Running CentOS and HTTPD, of course typing the domain name shows the default Apache welcome screen, we have to add */otrs/index.pl* to access the server. Is it possible to access our OTRS by just going to the domain name? ****
** **
Thanks****
//M****
** **
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs