Hello, I'm currently taking control of an OTRS setup which was partially configured. Most of it is working more or less as it should be, the only problem I still have is that when users go to https://support.***.**/otrs/customer.pl (edited link ofcourse) and click on New Ticket there is no option available in the "To" field. This gives the "* invalid" message next to the field and no ticket is created. Could someone let me know which parameter this is and how it can be configured? I've looked at the sysconfig ( CustomerFrontend::Module###CustomerTicketOverView: and such) but to no avail and I was unable to find it in the manual. Thanks in advance, I hope it's not something too obvious. Kind regards, Frederik _________________________________________________________________ Vanaf nu heb je je vrienden overal bij! http://www.windowslivemobile.msn.com/?mkt=nl-be