On 27 Jul 2005 at 20:36, Nicolas Motte wrote:
I launch CheckDB.pl and i have
DBI connect('database=otrs;host=intranet.sales.com;','root',...) failed: Host 'intranet.marketing.com' is not allowed to connect to this MySQL server at /opt/otrs/Kernel/System/DB.pm line 245 ERROR: OTRS-CheckDB-10 Perl: 5.8.0 OS: linux Time: Wed Jul 27 20:19:17 2005
Message: Host 'intranet.marketing.com' is not allowed to connect to this MySQL server
No database connect!
This sounds as MySQL permissions. MySQL uses a user:host permission scheme, and after the repair it seems that your OTRS is trying to connect using a different IP or interface to your DB server. In $OTRSHOME/Kernel/Config.pm chech for your database settings, specially the IP address OTRS it's connecting to. Then check for the correct permissions in MySQL: http://dev.mysql.com/doc/mysql/en/adding-users.html Hope this helps! --- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---