Hello,

I got a ticket that’s linked to other tickets.

On the AgentTicketZoom page (right side with ticket info) it says “Linked:”, but there is nothing shown.

I looked in AgentTicketZoom.dtl and found this:

# object links

<!-- dtl:block:LinkTableSimple -->

        $Data{"LinkTableStrg"}

<!-- dtl:block:LinkTableSimple -->

Why doesn’t it show the linked objects?

I’m running OTRS 2.3.4 – will upgrade to 2.4.7 if it’s required to do so.

Regards,

Ulrich