In SysConfig, Ticket -> Frontend::Agent::Ticket::ViewCompose Look for: Ticket::Frontend::ResponseFormat: Remove the 2 lines that say: $QData{"OrigFrom"} $Text{"wrote"}: $QData{"Body"} I'm pretty sure this will apply to ALL responses though so if you still want the quoted original text in some of them, this may not be the answer for you. Brett Davis -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Wes Plate Sent: Thursday, October 02, 2008 16:34 To: OTRS Subject: Re: [otrs] Response without quoting? On 10/2/08 2:54 PM, "LQ Marshall" wrote:
Wes Plate wrote on 10/2/08 17:01
Is it possible to create a response that doesn't quote the previous message?
Possible at least since 1.2.x... I upgraded from recently.
Simply need to edit the response template in use for the queu to not include the quoted response.
I believe you, but here's what I see when I go to edit the "Empty" response... http://www.automaticduck.com/screenshots/OTRS_edit_queue.mov And the Empty response contains the quoting of the previous message. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Dynojet Research, Inc. - Confidentiality notice: This email message and any attachments are intended only for the person or entity to which it is addressed and may contain confidential, proprietary and/or privileged information. Any review, distribution, reliance on, or otherwise use of this information by persons or entities other than the intended recipients is prohibited. If you received this message in error, please immediately notify the sender and delete it and all copies of it in your system.