Re: [otrs] Need to add a Chat Button

On Dec 2, 2011, at 6:09 PM, "Parag Bhalerao" wrote:

Hello Team,

In the ticket window I want to add a chat button which will activate an external chat client. I was wondering how I can, 1. Add a new button (or link) 2. Include customer chat ID (that can be mapped to customer ID) in the URL

Any thoughts?

Hi You can add customized links via the Customer user backend. See the mapping section in the documentation http://doc.otrs.org/3.0/en/html/customer-user-backend.html You have to include the chat ID from the data source to use it in the link. Regards, Roy -- Roy Kaldung e-mail: roy@kaldung.com