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Today's Topics:
1. Re: Images in Auto-Response (Nick Bright)
2. Re: Tickets not appearing in "Tickets in my queue"
(Alexandre Lima)
----------------------------------------------------------------------
Message: 1
Date: Mon, 21 Sep 2015 11:01:21 -0500
From: Nick Bright
Hi Dominik, Hi Nick, Hi Mailing List,
17/09/2015 20:08 - Dominik George wrote:
Nick wrote:
We're trying to set up rich text auto responses. We drag & drop the image into the message and everything looks good. After saving, then re-opening the auto-response all of the images are stripped out.
the CK Editor does not work well with drag&drop and browsers. But if you read the latest notes http://www.otrs.com/release-notes-otrs-5-beta-4/
you'll see that OTRS5 will fully support this.
Messages with images are huge. Some people have slow or limited internet access, and do not want to be transmitting large, useless data. It also puts unnecessary load on inboxes.
[x] agreed Sometimes you just have to do what the boss demands, good idea or not.
Auto-replies are an (unavoidable) PITA. Don't blow them up too much, that doesn't make anything better.
[ ] agreed auto replies are not PITA in general :-) That depends on your needs. Sometimes you (or someone) (mis-)configures too much auto replies. This is not good.
Auto-replies are backscatter. That is, they are sent back to whatever address a sender claimed. Large messages in auto-replies can be used to attack other users by making your site send large e-mail to their accounts.
[x] agreed We have a very good spam filter so not much comes in that isn't a legitimate ticket, fortunately.
If you can, turn off auto-replies compeltely. If you can't, please keep them very short and conclusive.
my opinion: turn on what you really need! Don't do more. If you *might* need it, don't do it.
Another hint: If you are accepting encrypted e-mail; then *do not* send back an unencrypted auto-reply with a full quote - this is a serious information leak!
Very good thinking!! Thanks!
This is an excellent suggestion, and as we aren't quoting the message in the auto-response, we're already set here. -- ----------------------------------------------- - Nick Bright - - Vice President of Technology - - Valnet -=- We Connect You -=- - - Tel 888-332-1616 x 315 / Fax 620-331-0789 - - Web http://www.valnet.net/ - ----------------------------------------------- - Are your files safe? - - Valnet Vault - Secure Cloud Backup - - More information & 30 day free trial at - - http://www.valnet.net/services/valnet-vault - ----------------------------------------------- This email message and any attachments are intended solely for the use of the addressees hereof. This message and any attachments may contain information that is confidential, privileged and exempt from disclosure under applicable law. If you are not the intended recipient of this message, you are prohibited from reading, disclosing, reproducing, distributing, disseminating or otherwise using this transmission. If you have received this message in error, please promptly notify the sender by reply E-mail and immediately delete this message from your system.