On Thu, Aug 2, 2012 at 10:21 PM, Kaushal Shriyan <kaushalshriyan@gmail.com> wrote:

Hi,

I see failure and critical notices in Support Assessment. do i need to
run any script to fix it after attending the notices. Is there a way
to make it reflect on the Support Assessment Dashboard? I have
restarted OTRS and httpd and MySQL services. Any clue?

Failed Check "max_allowed_packet" setting.

"max_allowed_packet" should be higher than 7 MB (it's 1 MB). Any
config file to be edited?

Critical Check "query_cache_size" setting.

The setting "query_cache_size" should be used. Any config file to be edited?

Check if root@localhost account has the default password.

Critical Change the password or invalidate the account 'root@localhost'.

Failed Check if the configured FQDN is valid.

Invalid FQDN 'otrsexample'.

Please suggest.

Regards,

Kaushal
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Edit Config Settings in Framework -> Core