Hi Daniel , Yes that would be great , as I want to avoid operators filling in "wrong" times for tickets (my call centre manager wants exact times spent on calls/tickets). I am not that skilled when it comes to scripting , so any help would be appreciated. Just so I understand correctly , while the operator responds to a call/ticket , the time automatically "ticks on" and gets filled into the Accounted Time field? I also assume that this will not be linked to the actual time the ticket was logged/closed? Can this be incorporated into the Stats function on a a "per login/agent" basis (probably getting ahead of myself). TIA Daniel Balan wrote:
basically yes. I made a small script that increase the time automatically while the operator is writing the response. If you are interested let me know.
Daniel Danie wrote:
Hi All ,
How does the "Accounted Time" feature work , does the agent simply enter the amount of "real" time spent on a ticket , and is this measured in hours/minutes/value?
TIA
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