Hi folks.. During testing of OTRS I found that there was problems with the charset being used. I was originally using ISO8859-1 which worked fine, except when I retrieved customer info from Active Directory - then the norwegian specific character were messed up, but only in the fields extracted from LDAP/AD. If I changed to utf8, the problem was reversed. The info from AD looked fine, but the norwegian characters in the OTRS webpages were a mess. I've installed 1.2 beta in case the problem goes away, but it seems the same. However, I found that I'm not able to specify $Self->{DefaultCharset} = 'utf-8'; in Config.pm; I get an error 500: Server error! The server encountered an internal error and was unable to complete your request. Error message: Usage: Apache::RequestRec::BINMODE(r) at /opt/otrs//Kernel/System/Encode.pm line 223. .... I think the apache error went away when I disabled mod_perl, but I had the same character problems as well as poor performance :- ( I'm not a perl programmer, but I was thinking that perhaps it should be possible to convert the UTF-8 strings from AD to ISO8859-1 by modifying somewhere in the OTRS files...? I appreciate any tip that helps me solve the problem.... Thanks.. Eivind