I'd like to make use of one of the ticket free text fields to let customers choose their department. Using the documentation, I was able to hard-code one the first free text field fine. Admins/techs can now choose the department by clicking on the free text link and choosing for the customer. Config.pm section below:
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$Self->{"TicketFreeKey1"} = {
'Focus Area' => 'Department',
};
$Self->{"TicketFreeText1"} = {
'' => '-',
'CAE' => 'CAE',
'CAD' => 'CAD',
'CAM' => 'CAM',
};
==========================
Now I'm trying to get this option to show up and be required when a customer creates a new ticket. I opened up CustomerMessageNew.dtl and added the following little snippets of code in the relevant places, but to no avail. Does anyone have any suggestions?
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<tr>
<td>$Text{"Department"}:</td><td>$Data{"TicketFreeTextField1"}</td>
</tr>
<input type="hidden" name="Action" value="AgentFreeText">
==========================
Thanks,
*********************************
Jake Covert
Infrastructure Analyst
Electronic Data Systems
PSIC Support Group
(586) 986-9698 Work
(586) 518-3859 Pager
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