Hi Adam,
When someone selects who a new ticket is going to (the customer) then can there automatically be information put in the body? Or a way of telling them on the new ticket page the criteria needed?
Can yo describe your needs a little more exactly please? At which point are you assigning the Ticket to an owner? In the telephone ticket mask, you can type anything you want. Then I do not understand. -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann