Thanks for the reply, interesting proposal, but how do I get that field of change of state when it is
going to make the note? Since I do not see that field, where I enable that field to change state?


On 09/02/17 10:29, Gerald Young wrote:
A supervisor can use "Note" with next state "closed successful", which will not change owner of ticket.

On Wed, Feb 8, 2017 at 11:24 AM, Jesus Rivera <jriverar@anzoategui.gob.ve> wrote:
Good morning, I would like to generate reports on how many tickets an agent makes, but according to our way of working, there is a supervisor who closes the ticket, the problem is that when the ticket is closed, it is left with the owner of the ticket, there will be some form That a person closes a ticket without being left as owner?

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs



---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs