Re: [otrs] TaskID Error

Hi Carlos, There was a task scheduled in scheduler_task, GenerateDashboardStats. I removed it and I am no longer getting the error. Regards, Kent On 9/28/2016 10:01 AM, Carlos Rodríguez wrote:

Hi Kent,

For this specific issue all scheduler_*

((enjoy))

Carlos Rodríguez

...

On Sep 28, 2016, at 9:52 AM, Kent Kollasch mailto:kent@artsway-mfg.com> wrote:

Hi Carlos,

I had tried that before and it didn't help. I just did it again and still the same problem. I will load a test database and check the schema. Do you have any idea which tables I should concentrate on?

Regards,

Kent

On 9/28/2016 9:31 AM, Carlos Rodríguez wrote:

...

Hi Kent,

First, with the daemon stopped clean the cache.

It might be possible that the task table looses the values of the IDs of the tasks or that the column does not exists, my recommendation is to create a new empty database with a different name, so you can compare the schemas of ALL scheduler / daemon tables and add any missing column (if thats the case).

If you have the correct schema, you might need to assign the missing IDs manually and for sure please clean the cache again and after that start the daemon.

If this does not work, I will recommend you to get commercial support, if you are interested, don’t hessitate in contact OTRS sales department at sales@otrs.com mailto:sales@otrs.com.

((enjoy))

Carlos Rodríguez

...

On Sep 28, 2016, at 9:13 AM, Kent Kollasch mailto:kent@artsway-mfg.com> wrote:

I had to manually reload the database from a prior dump. I have not made any additions/changes to the code. Everything is working except for this error. Any idea on how I can troubleshoot this?

On 9/27/2016 5:09 PM, Carlos Rodríguez wrote:

...

Hi Kent,

This should only happens if you call TaskLock() without the TaskID parameter, have you change or installed something in your system?

((enjoy))

Carlos Rodríguez

...

On Sep 27, 2016, at 3:16 PM, Kent Kollasch mailto:kent@artsway-mfg.com> wrote:

Has anyone seen the following error or know how to fix it?

{Error][Kernel ::System::Daemon::SchedulerDB::TaskLock][459] Need TaskID!

It's filling up my log file..

-- Kent C. Kollaschmailto:Kent.Kollasch@artsway-mfg.com Director of Information Technology Art's-Way Manufacturing Co., Inc. Phone: (712) 864-0025 Fax: (712) 864-3154

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-- Kent C. Kollaschmailto:Kent.Kollasch@artsway-mfg.com Director of Information Technology Art's-Way Manufacturing Co., Inc. Phone: (712) 864-0025 Fax: (712) 864-3154

This message may contain information that is confidential and subject to privilege. If you are not the intended recipient and have received this e-mail in error, please disregard and do not open attachments, if any. Please note that the view or opinions presented in this e-mail are solely those of the author. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

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-- Kent C. Kollaschmailto:Kent.Kollasch@artsway-mfg.com Director of Information Technology Art's-Way Manufacturing Co., Inc. Phone: (712) 864-0025 Fax: (712) 864-3154

This message may contain information that is confidential and subject to privilege. If you are not the intended recipient and have received this e-mail in error, please disregard and do not open attachments, if any. Please note that the view or opinions presented in this e-mail are solely those of the author. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

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-- Kent C. Kollasch mailto:Kent.Kollasch@artsway-mfg.com Director of Information Technology Art's-Way Manufacturing Co., Inc. Phone: (712) 864-0025 Fax: (712) 864-3154 This message may contain information that is confidential and subject to privilege. If you are not the intended recipient and have received this e-mail in error, please disregard and do not open attachments, if any. Please note that the view or opinions presented in this e-mail are solely those of the author.