as well, what are you going to do about ticket number duplication?

On Mon, Apr 25, 2011 at 7:33 AM, Phil Bieber <philbieber@gmail.com> wrote:

Hi Muhammad,
just out of curiosity, why would you do that?
Any ticket older than one month would be, I assume, overwritten. What
happens if a tickets needs longer to be resolved? Or the user asks
something about an older ticket? And furthermore, you'll loose all
possibilities to do long term statistics. What is bad about an
ever-increasing ticket counter?

Cheers
Phil
--
It might be just possible, by lying very still in a cellar somewhere,
to get through a day without committing a crime. But only just. And,
even then, you were probably guilty of loitering.
- Terry Pratchett: Feet of clay.

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On Mon, Apr 25, 2011 at 12:43, Muhammad El-Sergani <msergani@gmail.com> wrote:
> Thanks Oliver,
> Just made a cronjob that would rest the counter, once every month.
>
> Thanks and Best Regards,
> Muhammad El-Sergani.
>
>
> 2011/4/25 Oliver Methfessel [MC] <lists@methfessel-computers.de>
>>
>> Hi Muhammad,
>>
>> Am 25.04.2011 00:06, schrieb Muhammad El-Sergani:
>> >
>> > How can I reset ticket counters?
>> >
>> >
>> you'll find the file TicketCounter.log in the otrs installation
>> directory in var/log/TicketCounter.log
>>
>> Greetings
>>
>> Oliver
>>
>>
>> --
>> Mit freundlichen Grüßen
>>
>> Oliver Methfessel
>>
>>
>> Methfessel Computers
>> Hauptsitz: Zieglerstr. 25a, 65191 Wiesbaden
>> Kundenbüro: Kloppenheimer Weg 11, 65191 Wiesbaden
>> Geschäftsführender Inhaber: Oliver Methfessel
>> http://www.methfessel-computers.de
>>
>>
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