I'd like to set status automatically to OPEN, once a ticket is LOCKED, so that I don't need to answer the tickets in order to change its status from NEW to OPEN. Yes, SysConfig Ticket -> Core::Ticket [x] Ticket::EventModulePost###130-ForceStateChangeOnLock
The rational behind not changing new is that all open tickets assume first
human contact has been made with the customer.
On Sat, Apr 5, 2014 at 1:00 PM, André Cavalcante
Hi there,
I'd like to set status automatically to OPEN, once a ticket is LOCKED, so that I don't need to answer the tickets in order to change its status from NEW to OPEN.
Do I need an ACL ou a Generic agent?
--
*André Luiz C. e Cavalcante, PMP*
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