Hi Kris, if you are in a Kerberos environment (like Microsoft Active Directory) you could use Kerberos to authenticate the users to OTRS and they don't need to insert any usernames/passwords. I think there are some how-tos on the web how to do this. - Patrick ----------------ursprüngliche Nachricht----------------- Von: "Gerald Young" crythias@gmail.com An: "User questions and discussions about OTRS." otrs@otrs.org Datum: Sun, 11 May 2014 09:10:22 -0400 -------------------------------------------------
Is there an API function where I can obtain a token of some sort for a specific username and add the token to a URL which will allow me to redirect the user into OTRS while allowing them to bypass the login prompt?
Yes. Hello,
We have a central portal that users are logged into. I currently have the portal pulling a list of the users recent OTRS tickets and a link which directs them into OTRS. However, they have to log into OTRS using their username and password.
Is there an API function where I can obtain a token of some sort for a specific username and add the token to a URL which will allow me to redirect the user into OTRS while allowing them to bypass the login prompt?
Thanks, Kris
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