Hello,
You have two options:
- Use sysconfig option CustomerGroupAlwaysGroups
- Extend your AD synchronization to add all groups to all users (not ideal for you, I just wanted to mention it)
Martin
From: otrs [mailto:otrs-bounces@lists.otrs.org] On Behalf Of Dimitrakakis Georgios
Sent: Wednesday, September 14, 2016 10:44 AM
To: User questions and discussions about OTRS.
Subject: [otrs] Auto Assign Customers to Groups
Hi!
I am trying to setup OTRS to match our environment needs but no luck so far.
One of the problems so far is the number of iterations required to perform some actions.
For example let's assume that 3queues exist (Q1, Q2, Q3) and each one of them is assigned
to the corresponding group (Q1->G1 , Q2,->G2, Q3->G3).
In our environment we have a significant amount of users (~400) which are synced from the Active Directory.
All of them should be able to submit tickets to the aforementioned queues. What is the best way to integrate that?
So far what I have discovered is that I have to iterate to all users from the GUI and click to every queue and so on
and so forth. Is there a better way of doing it since this requires a significant amount of clicks?? Of course when the
number of queues increases this will also increase to an amount which will not be operational.
What am I missing??
Any ideas???
Regards,
G.
