Thanks for the response! I couldn't find GenericAgent.pm, but I did see GenericAgent.pl. I ran ./GenericAgent.pl -d 1 -c db And it seemed to run (I got a slight delay), but didn't generate any messages. I should note that it also appears not to be running every 10 minutes, but I'm guessing that's a separate issue. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Christian Schoepplein Sent: Friday, March 24, 2006 7:04 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Generic Agent does not work On Fr, Mär 24, 2006 at 08:41:38 +0100, Christian Schoepplein wrote:
On Fri, Mar 24, 2006 at 11:52:20AM -0500, Jon H wrote:
I setup a generic agent to assign new tickets from a certain user to change the owner to another user. When I save the agent, it warns me that 35 tickets will be effected.
However when I click "Run now", none of the tickets are changed. I tried something as simple as assigning all new tickets a user and even that doesn't work. I see in the system log that the agent is running every ten minutes, but it still does not make any changes.
Could this be a permission problem of some sort? Any advice is greatly appreciate. Thank you,
Yes, that could a permission problem. Is the user allowed to get these tickets?
What happens if you execeute
bin/GenericAgent.pm -d 1 -c DB
Sorry, typo. Better is bin/GenericAgent.pm -d 1 -c db
- Jon
Best regards, Christian
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