Yes, I've got the surveys set as Master.. they just never trigger... the
system is not getting as far as trying to send them.

Two follow-ups..

Does my << $Self->{'Ticket::EventModulePost'}->{'99-SurveySendRequest'}
>> look like yours?

What logging happens when a survey is sent? I have no log entries, good
or bad, about surveys, which leads me to conclude the trigger itself is
not working.

Aquiles Cohen wrote:
> ============
>
> $Self->{'Survey::NotificationBody'} =  "Estimado Usuario,
>
> Gracias por utilizar nuestros servicios. Ayudenos a mejorar
> nuestra atención y nuestros servicios.
>
> Por favor atienda la siguiente encuesta para el Sistema de Gestión
> Integrado de la Universidad.
>
> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>public.pl?Action=PublicSurvey&PublicSurveyKey=<OTRS_PublicSurveyKey>
>
> Gracias por su ayuda!
>
> Proceso de Gestion de TIC
>             ";
> $Self->{'Survey::NotificationSubject'} =  'Ayudenos a mejorar nuestros
> servicios!';
> $Self->{'Survey::NotificationSender'} =  'quality@midominio.edu.co'

> <mailto:'quality@midominio.edu.co'>;

> $Self->{'Survey::SendPeriod'} =  '.001';
>
> $Self->{'Survey::SendNoSurveyRegExp'} =
> '(MAILER-DAEMON|postmaster|abuse)@.+?\..+?'
>
> ================
> be sure that notifications are working, or more exactly that SMTP is
> working,
>
>
> Aquiles Cohen.-
>
> Homepage : http://aqcohen.blogspot.com
>
>
> On Wed, Sep 16, 2009 at 8:18 AM, Walter R. Moore <moorewr@eckerd.edu

> <mailto:moorewr@eckerd.edu>> wrote:
>
>
>     Related to this, can those of you with working surveys share what the
>     correct trigger (SurveySendRequest) is? I can not get the system to send
>     surveys at all.
>
>     This is what I see in sysconfig.
>
>     $Self->{'Ticket::EventModulePost'}->{'99-SurveySendRequest'} =  {
>      'Event' => '(TicketStateUpdate|StateSet) ',
>      'Module' => 'Kernel::System::Ticket::Event::SurveySendRequest'
>     };
>     $Self->{'Survey::SendNoSurveyRegExp'} =
>      '(MAILER-DAEMON|abuse)@.+?\\..+?';
>     $Self->{'Survey::NotificationSender'} =  'otrs@eckerd.edu

>     <mailto:otrs@eckerd.edu>';

>     $Self->{'Survey::SendPeriod'} =  '0.0001';
>
>     Aquiles Cohen wrote:
>     > Hi,
>     >
>     > It's any way that the send survey dont expire?.   My users are
>     receiving
>     > the surveys but they don´t do it inmediatily and the survey key expire
>     >
>     >
>     >
>     > Aquiles Cohen.-
>     >

>     > Homepage : http://aqcohen.blogspot.com <http://aqcohen.blogspot.com/>

>     >
>     >
>     >
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>     --
>     +-----------------------------------------------------------------+
>     Walter R. Moore --  Sr. Systems Administrator, Eckerd College

>     moorewr@eckerd.edu <mailto:moorewr@eckerd.edu> --

>      http://home.eckerd.edu/~moorewr
>
>     "It was glorious to see -- if your heart were iron,
>     And you could keep from grieving at all the pain" - The Iliad (13.355)
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--
+-----------------------------------------------------------------+
Walter R. Moore --  Sr. Systems Administrator, Eckerd College
moorewr@eckerd.edu --  http://home.eckerd.edu/~moorewr

"It was glorious to see -- if your heart were iron,
And you could keep from grieving at all the pain" - The Iliad (13.355)

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