I am dispatching based on the To: address on the polled IMAP accounts.

But it seems that OTRS is also evaluating Envelope-To: also, as the actual To: address was empty. I would have expected the email to drop to the default queue (Postmaster on our system) when the To: address is empty. So I need to find a way to identify an email To: email and drop it in the Postmaster queue.

On 4 April 2013 13:49, Gerald Young <crythias@gmail.com> wrote:

I'm sorry. I just didn't understand... trying to read this for the fifth time. ... spam sends mail to something, but you don't know what, so you want to categorize the spam somehow. If you were dispatching based upon "to" you would (possibly) ignore anything that didn't have a "to"

On Thu, Apr 4, 2013 at 8:36 AM, Gerald Young <crythias@gmail.com> wrote:

Why do you want to import spam into OTRS?

On Thu, Apr 4, 2013 at 8:25 AM, Steven Carr <sjcarr@gmail.com> wrote:

Hi list,

We have a number of email addresses and email accounts that are pulled into OTRS and we use Postmaster Filters to dispatch the mail to the correct queue.

On our public generic addresses (sales@ info@ etc.) we get a lot of spam which doesn't have the To: or CC: address completed (but the Envelope-To contains the actual sales@/info@ address) so OTRS must look at the Envelope-To when looking at the To: value in the Postmaster Filter as these are put into the correct queue.

Does anyone know of a combination of Postmaster Filters that I can use to filter this type of email out/drop it into the Postmaster queue, I'd rather do this with OTRS if possible as the mail server is a managed service so I have no admin access for this type of thing.

Thanks

Steve

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