Dear OTRS Guru's I've browsed and looked up and read about getting OTRS to fetch mail every 2 or 5 minutes, but it seems that my version and build (OTRS::ITSM 3.0.3 on Windows) does not use the crontab.txt file (it is empty and the cronw32.pl and other files does not populate it) 1. Can anybody out there please supply me with "how to populate and get crontab.txt working" on Win32 please (I've also noticed my directories are a bit different from those described in the help files and wiki's 2. Also, when I change owner, it does not close the message tab and does not return to the ticket status view (like it does when closing a ticket) - how can I fix this or who do I report this bug to? Thank you Max Fuxjaeger max@rawsonproperties.com