28 Oct
2004
28 Oct
'04
10:04 a.m.
One other strange thing about FollowUp. If Agent turn off Followup Notification, then ticket actually gets lock and owner can see it under locked thickets. Of course notify is not send in this case. Could be a bug then. Which OTRS version are you referring to?
The latest, 1.3.2.-01. I was migrating from 1.1.3 to this version. Best regards, Alex