Well there are two ways to do this you could merge the ticket or you could configure the generic agent to delete a ticket based on a pre set ciriteria such as a state

-----Original Message-----
From: otrs-bounces@otrs.org <otrs-bounces@otrs.org>
To: otrs@otrs.org <otrs@otrs.org>
Sent: Mon Apr 17 14:29:41 2006
Subject: [otrs] Removing email tickets

Hello,

Can someone tell me how to remove a ticket when there are several tickets
with the same problem coming in from different people?  I would like to
avoid having to answer all 5 emails with the same problem.  I know I saw
an area where the remove was an option, but can't remember where.  Thanks
in advance.

Brigitte Calderwood
Litchfield Elementary School District 79
Litchfield Park, AZ USA


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