29 Jun
2010
29 Jun
'10
3:02 p.m.
On 06/28/2010 02:25 PM, Steve Clark wrote:
Hello,
Is there a way to indicate a ticket is locked in the dashboard view? Or tell if a ticket is locked?
Can someone tell me where I can find out what data items are available? If I put <td>$QData{"Owner"}</td> in AgentDashboardTicketGeneric.dtl it shows the owner of the ticket. I found this example in the otrs forum. My question is did the person know to use "Owner"? -- Stephen Clark NetWolves Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com www.netwolves.com