Hi Stefano, On 7/6/12 18:24 , Stefano Ricci wrote:
now i solve the error 187... but i have this response
[Fri Jul 6 18:18:45 2012][Notice][Kernel::System::Auth::LDAP::Auth] User: adone\agente1 authentication failed, no LDAP entry found!BaseDN='dc=adone,dc=lan', Filter='(sAMAccountName=adone\\agente1)', (REMOTE_ADDR: xxxx). [Fri Jul 6 18:18:45 2012][Error][Kernel::System::User::UserLookup][797] No UserID found for 'adone\agente1'!
You do not have an agent with username "adone\agente1" in OTRS. You need to create this agent via admin interface first. mike -- Mike Eduard Enterprise Services for OTRS Znuny GmbH // Marienstraße 11 // 10117 Berlin // Germany P: +49 (0) 30 60 98 54 18-0 F: +49 (0) 30 60 98 54 18-8 W: http://znuny.com Location: Berlin - HRB 139852 B Amtsgericht Berlin-Charlottenburg Managing Director: Martin Edenhofer