Re: [otrs] pop3, LDAP and the from field

Mike McGrath wrote:

When users send mail to the OTRS system, Everything gets created fine except OTRS doesn't know who the customer is. Is there a way to map this? Also after a ticket has been created and I change the customer ID on the ticket, the "from" field in the ticket doesn't seem to be updated. Anyone else have these issues?

Create a customer with the e-mail address you got the ticket from and the desired customer ID. All tickets from that address will automatically be associated with that customer ID from then on. Nils Breunese.