Re: [otrs] TicketAcl, UserCustomerID argument limit

IG: I do have multiple queues to one group and certain customers should not access all the queues from that group then split the queue-groups and apply the extra group to those who should have access. On Wed, Nov 14, 2012 at 6:30 PM, Isaac Gonzalez wrote:

I do have multiple queues to one group and certain customers should not access all the queues from that group. I did a bunch of research before I implemented this solution, and it turned out to be the correct one. It would really be helpful to know about a set limit.****

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Thanks,****

Isaac****

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*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Alvaro Cordero *Sent:* Wednesday, November 14, 2012 3:16 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] TicketAcl, UserCustomerID argument limit****

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Hello Isaac,

I believe the best approach to what you are looking for is the Customer <-> Group Config in the Admin Interface, unless you have multiple queues to one group and then your customer shouldn't access all the queues from that group. This is slow to be done the first time, but then is becomes just a maintenance thing.

Regards****

2012/11/14 Isaac Gonzalez ****

Hi I am using the Ticket ACL here: http://doc.otrs.org/3.1/en/html/ch18s03.html to limit which queues certain customers can see by checking their customer id. This works nicely, but now I want to add a lot more customer id values….****

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Does the *UserCustomerID *Parameter below have any limitation in the values you can pass to it? I was hoping to list around 50-100 customer id’s without hindering performance. These customerid’s are pulled from Active Directory by the way. See below example of my config.****

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Example of my config:****

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$Self->{TicketAcl}->{'Limit queue selection for customers'} = {****

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# match properties****

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Properties => {****

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# current action match properties****

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CustomerUser => {****

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UserCustomerID => ['value1','value2','value3'….’valuen’],****

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},****

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},****

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# return possible options (white list)****

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Possible => {****

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# possible ticket options (white list)****

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Ticket => {****

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Queue => [‘queue1',’queue2 '],****

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},****

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},****

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};****

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Thanks,****

Isaac****

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-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net****

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