Re: [otrs] customer database (Andrew Meyer)

Hi Andrew, I see no $Self->{CustomerUser} = { } parameter on your Config.pm file on the first URL you provided. BR, Laurent Le mercredi 05 septembre 2007 à 15:31 +0200, Andrew Meyer a écrit :

I am using this on Debian Etch, and the package that was installed already has all this in the config file. I can upload them here. I just want to make sure nothing has gone wrong. I have changed the name of the company and the company email.

This is the /etc/otrs/Kernel/Config.pm http://pastebin.ca/682276

This is the /usr/share/otrs/Kernel/Config/Defaults.pm http://pastebin.ca/682284

Andrew Meyer Unix Systems Analyst Precision Practice Management 1300 Hampton Ave., Ste 200 314-787-0681 x39 314-565-0868 -----Original Message----- Message: 5 Date: Wed, 05 Sep 2007 11:22:56 +0200 From: Laurent Minost Subject: Re: [otrs] customer database To: "User questions and discussions about OTRS.org" Message-ID: <1188984176.15125.45.camel@cygnus> Content-Type: text/plain; charset="iso-8859-15"

Hi Andrew,

OTRS main config file is Config.pm, depending of your installation this file may be located in /etc/otrs/Kernel or /opt/otrs/Kernel ... You also have another file named Defaults.pm that contains a lot of default configuration parameters, this will be your starting point to configure customer database (internal or external).

Search parameter beginning with :

# (customer user database backend and settings) $Self->{CustomerUser} = { ... }

and copy/paste the entire block to Config.pm, then configure it You will find needed informations on the OTRS documentation : http://doc.otrs.org/2.2/en/html/x1572.html

Best regards,

Laurent MINOST

Le mardi 04 septembre 2007 à 17:38 +0200, Andrew Meyer a écrit :

...

I am trying to put together the customer database. I am unsure where to put the database config, which file? The Config.pm in /etc/otrs/Kernel/Config dir?

Andrew Meyer

Unix Systems Analyst

Precision Practice Management

1300 Hampton Ave., Ste 200

314-787-0681 x39

314-565-0868