Hello World, I have upgraded from 2.3.x to 2.4.5, and there seems to be a slight issue. When a new ticket is created the formatting is lost. As you can see from the example below, this is just a bit strange. Any suggestions as to where I should look, or any additional information that you would think might be useful? Thanks, Tom From: "Testy Test" To: Supported Subject: Test of format Created: 01/14/2010 11:06:18 We are just testing format here. Up to this point we have had a single line with two spaces after each period. The line has wrapped one time in the text editor and just wrapped a second time. Now I am starting a second paragraph to see if we get paragraph spacing. I hope that the spacing will give one line between the sentence ending with "second time." and the start of the second paragraph starting with "Now I am...". Tom Tom Martinson