Hi All!

I’m kind of confused with the structure of folders that this feature has.

For example, if I attach a file in a ticket, it creates the following folders:

· Year

o Month

§ Day

· Folder#

I would assume that the Folder# would be the ticket number so it’s easy to track while surfing through the directory, but instead it creates a folder with a consecutive number, and worst of all, it creates a folder for each attachment I submit in the ticket.

Is there a way to just throw every attachment to a single folder and that that folder has de ticket #

I understand that maybe this means changing code in the ArticleStorageFS file, but I can do it, just show me how.

Thanks and regards

Maria Alejandra Piedra