hey kris make changes in status module in  admin area  then u can see the changes if not then also u have to make changes in kernel via  synconfig but i am sure changing in status u can get it
 
shrikant

On Wed, Dec 1, 2010 at 8:42 AM, Kristofer Pettijohn <kristofer@cybernetik.net> wrote:
Hello,

I added a new ticket state called "closed pending billing", set the type to "closed", and valid is "valid".  When I close a ticket, I still only see "closed successful" and "closed unsuccessful" and do not see my new option available to choose.

Do I need to specify the new state somewhere else so that I can choose it when closing a ticket?

Thanks,
Kris

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs