
7 Dec
2010
7 Dec
'10
10:39 p.m.
On Dec 7, 2010, at 1:59 AM, Aron Rotteveel wrote:
Thanks for the reply, although my German is not spectacular. Considering the problems and path OTRS is currently taking I'll probably reconsider switching support solutions again. It is just way too much hassle. A product should just work without taking so much time to configure.
Too much hassle -- compared to what? Work for whom, or for what? I doubt your process is like mine, and I don't intend to engineer a business around the peculiarities of a support tool. I guess I'd be interested in what you think it *should* do instead of what it does.