Hi Jamie,
 
When you go to that particular users preferences (admin console >> users >> select that user ).  To bring up a list of users, put * in the search field, click enter.  Click on that users name.  In their preferences, there are settings to whether the user gets notification on ticket creation, updates, etc. 
 
Make sure that he is an agent of the queue the ticket is being created in.  In the same place, you select which queue he is an agent of.  If you want him to receive notification from all queues, select all of them.
 
Let me know if that helps.
Aris 
 
 
 
 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jamie Morse
Sent: Tuesday, December 02, 2008 5:13 PM
To: User questions and discussions about OTRS.
Subject: [otrs] Admin Notification question

Hello-

 

I have added a new admin user but this user is not getting notified when a new ticket is created.  If I send an email to this person from the Admin Notification page it he does receive it but the sender is the email account defined during the setup of OTRS and not from OTRS Notification Master which all other email notifications are from.

 

What do I need to look at to correct this?

 

Thank you,

 

Jamie

 

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