I recall that I neglected to set the preferences correctly for the user. There are several selections there which enable/disable the notifications for various queues and other conditions. All of your selections must be highlighted (use crtl+<click>)! (Don't forget the 'My Queues" selections.) Although I assume there is a default setting available somewhere, we only have a handful of admins who are all capable to handle their preferences, so setting (hard) defaults wasn't a concern. This assumes a v2.1.7 or similar setup, which is where my experince is based. Don't know if the 2.2.x series is the same or not? LQ
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Peter van Heusden Sent: Friday, May 25, 2007 9:27 AM To: otrs@otrs.org Subject: [otrs] Email config with OTRS
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I'm trying to get this working with OTRS, but I'm not sure if I'm changing the right buttons. I got the queue we use configured so that it emails on status change, I have the sysadmin users set with similar config, but "follow up" emails are still not consistently being forwarded to those working on tickets. Can someone point me to where I need to configure / change in order to achieve the result I specified above?
Thanks, Peter