In order to sent emails notifications to each AGENT when a new ticket arrives, I have done this. I created a new queue e.g; xyz. In the Email addresses I added the email address xyx@xyz.com for QUEUE xyz. Then I created a user and a group abc. The group has only permission for XYZ queue, added tht user to that group and set the MY Queues of user as xyz. Now I created two users. Mail is sending quite normally to them, but when I added more users, thy are unable to receive the email while the first 2 users continuously receiving mail notifications when new tickets arrives. Mail notification is enabled for all users' preferences. Any one any idea or better way to do this thing ?? Thanks -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Munawar Zeeshn Sent: Friday, July 20, 2007 5:35 PM To: 'User questions and discussions about OTRS.org' Subject: [otrs] Escalation Notification For a user, I want to enable Escalation notification in the User preferences. But I can find it there; I think it has to be get enabled from Sysconfig. Can anyone guide? No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.8/906 - Release Date: 7/17/2007 6:30 PM _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.8/906 - Release Date: 7/17/2007 6:30 PM No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.11/909 - Release Date: 7/20/2007 4:39 PM