Re: [otrs] Move from e-mail's from one queue to another

Hi Wilhelm, On Thu, Jan 22, 2004 at 12:56:05PM +0100, Wilhelm Farrugia wrote:

Would like to move e-mails with specific attributes ( sender, subject ) from one queue to another. Please note that the e-mails have already been popped to the queue so you cannot use the Dispatch on Sender option, done in config file.

Is there a way to create a Generic Agent to achieve this ?

Not with OTRS 1.1. But with OTRS 1.2. :) All search options: http://doc.otrs.org/cvs/en/html/generic-agent-example.html

wil

Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!