26 Nov
2007
26 Nov
'07
11:21 p.m.
nobody ?
You'd have to change the definition. That time is just the time between when the ticket was opened and now. You could probably change the calculation in the code, but I believe the intention in this case is to just administer the time spent on a ticket in the textbox that is available for this purpose.
Oups i don't answer to your question, sorry No we administer the time spent with "Accounted time" where there are actions on a ticket. I want this to reports if all agent work great and if the SLAs are respected Regards, Damien BASTIE