Hello Alessandra, maybe you are you looking for this: http://doc.otrs.org/2.4/en/html/x944.html Best regards, Udo On 29.03.2010 12:57, A.Richetti wrote:
Hi to everybody.
I'm valuating otrs as the appropriate tool for my company.
I've installed it, configured and everything works well. I can create queues, customers, and tickets but now I need to change the default customer interface.
I 'm requested to create a customer interface where the customer of a company could see the list of open tickets but not view the content of them. It's possible to do this kind of operation ? Could you be so kind to give me any hint or suggestion related to. I've read most of the faq but I wasn't able to find a solution, yet. If this is not possible, it would be ok for me to add some graph related to queue usage but this seems to be even more complicated. //Any help would be greatly appreciated. Thank you in advance.
Alessandra Richetti --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/