On Mon, 20 Sep 2004 15:14:00 +0100, Strange, PJ (Philippa)
1/ Is it possible to search for the number of phone calls over a given period?
If you can speak SQL then it's probably not a really hard thing to get. My first guess is (postgresql): select count(*) from article where article_type_id=5 and \ create_time between '2004/8/1 10:00' and '2004/10/1 12:30'; (select * from article_type; gives you the article type id's) Probably you could further filter on other fields.
3/ I've added entries in GenericAgent.pm to delete tickets in the spam queue but they aren't being deleted. Is there something else I need to do? I've restarted cron.sh just in case
GA is pretty picky about its config. Try to match the examples as closely as possible (and don't EVER forget to filter on ticket state, I forgot to check whether the ticket is open resulted one note for EVERY closed ticket in EVERY 10 minutes; follow the example, it works). Try to run GA manually and see what happens. It have some debug mode too. Peter -- Now using M2, Opera's e-mail client: http://www.opera.com/m2/