use GenericAgent<br>....<br><br><br><br><br><div class="gmail_quote">On Fri, Apr 24, 2009 at 12:58 PM, Sachin <span dir="ltr">&lt;<a href="mailto:s_naik1@yahoo.com">s_naik1@yahoo.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">

<table border="0" cellpadding="0" cellspacing="0"><tbody><tr><td style="font-family: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; font-size: inherit; line-height: inherit; font-size-adjust: inherit; font-stretch: inherit;" valign="top">

<div>I have implemented OTRS as a test system. created a lot of test tickets , but now i want to make it available for production use. for that i need to delete all the tickets generated...</div>
<div>the users created should remain.....only the ticket and customers..should go out...</div>
<div>please help.</div></td></tr></tbody></table><br>

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