We are upgrading from OTRS 2.0.4 (Debian 4.0) to OTRS 2.4.7 (Ubuntu 10.04
Server). These are two completely different machines, but I need to migrate
my data from the old system to the new. What steps should I take to use the
backup.pl and restore.pl respectively. I understand that I will also need to
run a DBUpdate-to-2.4.pl.

Just to recap, here is my setup:

BOX1
OTRS 2.0.4 using mysql

BOX2
OTRS 2.4.7 using mysql

What do I need to do moving forward to get all of my existing data from BOX1
to BOX2 and convert the database to 2.4?

Will Bradshaw
Network Administrator
Jungle Jim's Intl. Market
Phone: 513.674.6030
Mobile: 513.218-1322
Fax: 513.674.6001

http://www.junglejims.com