Hi Leonardo,

I've recently had to work through a very similar issue. I had everything configured correctly but I got the same error as you when trying to log in customers.

What I found was happening was that the ldap authentication suceeded but it wouldn't sync the data elements from the ldap tree to the database.

What I did to fix it, with the help from others here, was to use a very basic configuration for customer ldap authentication.

Here's a link to the conversation thread I had which eventually lead to the fix. The link is to the middle of the thread where Shawn gave me a basic config that worked for him and also worked for me when I used it. I then enabled each extra setting one by one after that and it all worked.

http://www.mail-archive.com/otrs@otrs.org/msg34541.html

Kind regards,
Rory Clerkin


On 19 May 2011 01:30, Gerald Young <crythias@gmail.com> wrote:
Yes, it means your user list doesn't match your authentication list. The Wiki and the documentation and the forums all have good information on this.

On Wed, May 18, 2011 at 7:02 PM, Leonardo Couto <leonardocoutoc@gmail.com> wrote:

Hello everybody,

 

I'm new user in the system otrs and am really enjoying its features, I'm on a project and think it will deploy the company in otrs where I manage computer systems and computer networks. Well my problem is: I set up the customers to be able to log in using the database ldap but when I try login with my ldap user I get the following error:

 

“Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator.”

 

Someone have some a idea to solution this problem?

 

Thank,

 

 

Leonardo Conrado.


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