hi,<br><br>i am new to OTRS, using otrs 2.3.4 great trouble ticketing system.<br>requirement is when a new customer(which is not in the database, no customer login ID) sends a mail on otrs, <br>he/she should get a Customer ID &amp; Password in the auto-response, but currently my OTRS is passing these fields blank.<br>
what to do to achieve the requirement.<br><br>help will be appreciated <br clear="all"><br>-- <br>thanks &amp; regards:<br>Amanpreet Singh<br><br>