Re: [otrs] Setting freetext automatically based on customer information

7 Apr 2004


      On Tuesday, April 06, 2004 3:12 PM
Ronan O'Brien  wrote:
...
How can I set a freetext value automatically based on customer
information? I've modified the customer field to store a location, and
would like this to be recorded as part of an article as a freetext
field. Is it possible to associate them automatically.. or will it be
something that has to be done manually (e.g user selects from a
dropdown) ?
FreeText fields and their values can be pre-defined in Config.pm:

    # --------------------------------------------------- #
    # TicketFreeText                                      #
    # (define free text options for frontend)             #
    # --------------------------------------------------- #
    $Self->{"TicketFreeKey1"} = {
        '' => '-',
        'Product' => 'Product',
    };
    $Self->{"TicketFreeText1"} = {
        '' => '-',
        'PC' => 'PC',
        'Notebook' => 'Notebook',
        'LCD' => 'LCD',
        'Phone' => 'Phone',
    };
    $Self->{"TicketFreeKey2"} = {
        '' => '-',
        'Support' => 'Support',
    };

    # default selections (if wanted)
    $Self->{"TicketFreeText1::DefaultSelection"} = 'Notebook';


hth,

Robert Kehl

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